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Accessibility

Updated: [31/7/2020]

 

General

Burnham Parish Council strives to ensure that our services are accessible to people with disabilities. Burnham Parish Council has invested a significant amount of time and resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

 

Accessibility

Burnham Parish Council makes available the  UserWay Website Accessibility Widget  that is powered by a dedicated accessibility server. The software allows the Burnham Parish website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1 A).

 

Enabling the Accessibility Menu

The burnhamparish.gov.uk accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

 

Disclaimer

Burnham Parish Council continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan burnhamparish.gov.uk with UserWay’s Accessibility Scanner and “Accessibility Insights for Web” chrome extension to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on burnhamparish.gov.uk fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

 

Here For You

If you are experiencing difficulty with any content on burnhamparish.gov.uk or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist. Contact Us If you wish to report an accessibility issue, have any questions or need assistance, please contact the Burnham Parish Council team.

 

Customer Support as follows:

Email: office@burnhamparish.gov.uk

Privacy Policy

Please read our privacy policy carefully as it describes our collection, use, disclosure, retention, and protection of your personal information. This notice applies to the use of any of our services, facilities, website, or other online platform which references this privacy policy. Where you provide us with your personal information in any of the ways described in paragraph 2 below, you agree that we may use it as described in this privacy policy.

  1. Who we are
    The work of Burnham Parish Council includes the management of facilities including parks, playgrounds, green spaces, public toilets, community hall, street furniture, as well as the provision of services for the benefit of the residents and other service users in Burnham. Our work, and this privac
    y policy, encompasses all our commercial activity including the hiring and hosting of events at Burnham Park Hall (also referred to as Burnham Park), and the hiring of our green spaces including the George Pitcher Memorial Ground (also referred to as the Cherry Orchard). This privacy policy includes our websites: www.burnhamparish.gov.uk and www.burnhampark.co.uk and their associated email addresses.

  2. How we collect information
    We will collect information about you and any other party whose details you provide to us when you:

    • register to use or attend any of our facilities or services. This may include your name, address, email address, and telephone number. We may also ask you to provide additional information about your preferences;

    • place an order using our websites, or third party booking website such as www.eventbrite.co.uk or www.ticketsource.co.uk; complete online forms, take part in surveys either using our or a third-party survey website such as www.surveymonkey.co.uk, post on our message boards, post any blogs, or participate in any other interactive areas that appear on our website or within our facilities;

    • interact with us using social media;

    • contact us offline, for example by telephone, SMS, email or post.

  3. How we use your information
    You agree that we may use your information to:

    • provide any information and services that you have requested or ordered;

    • compare information for accuracy and to verify it with third parties;

    • manage and administer your use of services you have asked us to provide;

    • manage our relationship with you (for example, providing you with information on similar services or issues of public or personal interest);

    • monitor, measure, improve, and protect our content, website, and services;

    • provide you with any information that we are required to send you to comply with our regulatory or legal obligations;

    • detect, prevent, investigate, or remediate crime, illegal or prohibited activities, or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);

    • contact you to see if you would like to take part in our community engagement activities (for example, feedback on our facilities or public services);

    • deliver joint content and services with third parties which whom you have a separate relationship (for example, other local authority);

      After our initial interaction has concluded (i.e. your booking of our facilities has finished, or we have concluded a query), we may retain information about you. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention, and legitimate public interest or commercial purposes.

      We may monitor and record our communications with you, including emails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our website and services you request from us or ask us about, and in order to meet our legal and regulatory obligations generally.

  4. Sharing your information
    We may share your information with:

    • Any local authority or agency acting in the public interest, for the purposes set out in this privacy policy, (e.g. to successfully resolve a issue with one of our facilities or services, or those of another local council);

    • third parties used to facilitate payment transactions, for example our bank, or credit card payment provider;

    • third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites);

    • fraud prevention agencies;

    • law enforcement agencies so that they may detect or prevent crime or prosecute offenders;

    • any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);

    • any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;

    • external professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;

  5. Your information
    If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. You can also contact us if you would like to update your records or see a copy of the information that we hold a Burnham Parish Council Privacy Policy Please read our privacy policy carefully as it describes our collection, use, disclosure, retention, and protection of your personal information. This notice applies to the use of any of our services, facilities, website, or other online platform which references this privacy policy. Where you provide us with your personal information in any of the ways described in paragraph 2 below, you agree that we may use it as described in this privacy policy.

  6. Changes to our privacy notice
    We may change our privacy policy from time to time. We will always update the privacy notice on our website, so please try to read it when you visit the website (the 'last updated' reference tells you when we last updated our privacy policy).

  7. Security and storage of information
    We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information but we cannot guarantee the security of your data which is transmitted to our website or to other website, applications, and services via an internet or similar connection. If you believe your account has been compromised, please contact us at the details above.

  8. Other sites and social media
    If you follow a link from our website, or social media platforms to another site or service, this notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.bout you. If you request a copy of your information you will need to pay the applicable statutory fee. If you withdraw your consent to the use or of your personal information for purposes set out in our privacy notice, we may not be able to provide you with access to all or parts of our website, facilities, or services. To contact us about any of the above, contact the Parish Clerk on 01628 661381 / clerk@burnhamparish.gov.uk.

Cookies Policy

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. This website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from this website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about the law regarding Cookies, managing and disabling cookies on your computer see here.

When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.

ESSENTIAL COOKIES

These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.

PERFORMANCE COOKIES

They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.

FUNCTIONALITY COOKIES

They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.

TARGETING COOKIES

We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.

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